• Profile

Civil Enforcement Officer (Parking)

Salary Details:
£22,080 to £24,804 plus Saturday Enhancement
Advertising End Date:
01 Nov 2019
About The Role
Civil Enforcement Officer - Parking 
£22,080 - £24,804 plus Saturday enhancement 
Are you confident, calm and an excellent communicator? If so, are you interested in joining our experienced Parking Team, responsible for patrolling and monitoring the car parks throughout Aylesbury Vale?
As a Civil Enforcement Officer you will act as first line contact for the general public, providing advice on a wide range of parking queries. You will be responsible for the enforcement of legislation and the council's policies in respect of parking controls; checking vehicles for valid tickets and permits and issuing Penalty Charge Notices to vehicles contravening the regulations through hand held computer equipment. You will also record and report any defects, vandalism and hazards within the car parks to ensure the car parks are maintained to a high standard.
The role of Civil Enforcement Officer is varied, often reactive and no two days are the same. It is essential that you have excellent communications skills and experience of working with the general public. You will be confident in interacting with a diverse range of people; remaining calm and professional in potentially volatile situations, and being helpful and courteous in your approach. Whilst you will be part of an established team, you will often patrol alone and therefore must be able to work autonomously and adhere to the council's lone worker procedures. 
A uniform is provided and you will be recognisable as a representative of the council. Therefore, we are looking for people who can role model the behaviours expected to our employees and represent the council in a positive and professional manner. 
You must enjoy working outdoors in all weather conditions and be able to cover wide areas throughout the day.  Patrols are carried out on foot and also using vehicles provided by the Council so a valid, current driving licence is required. We operate a shift system based on a 5-day working week covering Monday to Saturday.  Staff work 37 hours per week 
We recognise that our success lies within our people so if you have the ambition, skills and experience we are looking for and are inspired by our vision, we would love to hear from you. 

For full details about the role, please click on the Role Profile tab.

On 01 November 2018, it was announced by the government that the five councils in Buckinghamshire will become a single unitary authority in April 2020.  Any changes made to the structure of local authorities in the county may affect council employees in the future.  Therefore, the five councils have agreed to restrict applications to this position to current employees of the five councils for a period of fourteen days from 7th October to 21st October. External candidates are welcome to submit their application at any point; however, if a current employee applies during this fourteen day period, their application will be assessed prior to the council considering applications from external candidates.

If you have any questions, please contact AVDC Recruitment at recruitment@aylesburyvaledc.gov.uk

Please note that we only consider applications made via our website.

About You

Customer focus & insight – You will ensure that our customers are the driving force behind everything that we do by having a strong commercial focus.  You will provide excellent customer service, delivering value to all our customers.

Delivering results – You will be accountable and aware of what our customers need.  At every opportunity you will look for ways to continually improve the service provided to our customers, working within financial constraints.

Maximising personal potential – You are constantly looking to develop and challenge yourself, maximising  your personal potential and that of others. You will create opportunities and act with integrity to empower yourself and others, to be the best they can be. 

Building effective relationships – You will collaborate and build valuable relationships, internally and externally, to ensure the success of AVDC, by actively listening and communicating clearly with everyone you interact with. 

Innovating and adapting to change – You are forward thinking and solution focused,  you are confident working  with others to create, develop and implement new ideas.

About Us

AVDC is at the forefront of changing the way that local authorities work in the future. The council is a multi-award winning and highly successful authority that recognised that local government funding was set to change for good. We have adopted a more commercial approach where we strive to generate income streams and find more cost effective ways of operating. Achieving our goal of being 100% in the cloud we calculate has saved us £6m over five years.

Our vision is to secure the economic, social and environmental wellbeing of the area. Our aim is to create more business opportunities, so that ultimately we can ‘give back’ to the community.

We pride ourselves on offering a fantastic, family friendly place to work. We promote flexible working with many opportunities for learning and development, along with an attractive benefits package. We have a state of the art head office at The Gateway, with easy access and free parking.

As an ambitious council with a strong culture based on clearly defined values, underpinned by a commercial behavioural framework, we are looking for enthusiastic, commercially-minded, motivated people to be part of our team.