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Housing Pathways Officer

Customer Fulfilment
Salary Details:
£27,228 - £30,648
Advertising End Date:
20 Oct 2019
About The Role
Housing Pathways Officer
We are looking for a Housing Officer to work within our busy housing needs and advice team. You will predominately work with singles and couples to prevent their homelessness by creating personalised housing plan with the customer. You will help customers to remain in their home by working in partnership with other agencies such as P3 or negotiating with family members or with social and private landlords. The role is also pivotal in helping customer to access suitable and affordable private rented accommodation and raising funds to pay for rent in advance and deposits. The role also requires you to assess and triage new customers that approach AVDC and refer them appropriately to the correct team for help. You will also be expected to work closely with external agencies such as AHAG, Youth Concern and Amicus to tackle homelessness.
You will be a great people person and able to build relationships quickly and demonstrate an empathetic approach to our customers in extremely stressful circumstances. you will be a great communicator and ideally have a working knowledge of the main principles of the new Homeless Reduction Act. You will be an excellent negotiator and should have demonstrable experience of negotiating with landlords.
The role is to provide homeless prevention strategies and comprehensive advice to clients facing homelessness. You will also be responsible for providing support to customers and helping them complete a personal housing plan, and will be responsible for a high caseload including helping customers access funds and other sources of help. You will help clients access accommodation in both the social and private rented sector, including the /Councils own private rent scheme and will work closely with the Housing Advisors, Debt Advisors, bucks Home Choice assessors or internal stakeholders. It is vital that you are able to support clients in a sensitive, pragmatic and empathetic way.
If this is you and you have the skills and experience we are looking for, we would love to hear from you.

On 01 November 2018, it was announced by the government that the five councils in Buckinghamshire will become a single unitary authority in April 2020.  Any changes made to the structure of local authorities in the county may affect council employees in the future.  Therefore, the five councils have agreed to restrict applications to this position to current employees of the five councils for a period of 14 days. External candidates are welcome to submit their application at any point; however, if a current employee applies during this seven day period, their application will be assessed prior to the council considering applications from external candidates.

If you have any questions, please contact AVDC Recruitment at recruitment@aylesburyvaledc.gov.uk


You will be notified of our short listing decision via email,  so please check your email and Jobs account on a regular basis after submitting your application.

About You

Customer focus & insight – You will ensure that our customers are the driving force behind everything that we do by having a strong commercial focus.  You will provide excellent customer service, delivering value to all our customers.

Delivering results – You will be accountable and aware of what our customers need.  At every opportunity you will look for ways to continually improve the service provided to our customers, working within financial constraints.

Maximising personal potential – You are constantly looking to develop and challenge yourself, maximising  your personal potential and that of others. You will create opportunities and act with integrity to empower yourself and others, to be the best they can be. 

Building effective relationships – You will collaborate and build valuable relationships, internally and externally, to ensure the success of AVDC, by actively listening and communicating clearly with everyone you interact with. 

Innovating and adapting to change – You are forward thinking and solution focused,  you are confident working  with others to create, develop and implement new ideas.

About Us
 AVDC is at the forefront of changing the way that local authorities work in the future. The council is a multi-award winning and highly successful authority that recognised that local government funding was set to change for good. We have adopted a more commercial approach where we strive to generate income streams and find more cost effective ways of operating. Achieving our goal of being 100% in the cloud we calculate has saved us £6m over five years.

Our vision is to secure the economic, social and environmental wellbeing of the area. Our aim is to create more business opportunities, so that ultimately we can ‘give back’ to the community.

We pride ourselves on offering a fantastic, family friendly place to work. We promote flexible working with many opportunities for learning and development, along with an attractive benefits package. We have a state of the art head office at The Gateway, with easy access and free parking.

As an ambitious council with a strong culture based on clearly defined values, underpinned by a commercial behavioural framework, we are looking for enthusiastic, commercially-minded, motivated people to be part of our team.