• Profile

Support Officer

Department:
Customer Fulfilment
Location:
Pembroke Road
Salary Details:
£21,540 - £24,192
Advertising End Date:
22 Feb 2019
About The Role

Support Officer

Fixed term until April 2020 - maternity cover
 

The operational delivery sector is a fast paced, forward thinking and customer focused team which take pride in the delivery of frontline services for the residents and customers of Aylesbury Vale.

An exciting opportunity has arisen to join the Operational Delivery department of AVDC as a Support Officer.

We are seeking an enthusiastic and organised individual to be part of a team of 8 who are essential to ensuring the operational services are delivered to customers and residents across the district.

You will work closely with team members to support a variety of work loads for different frontline operational services. These include, dealing with customer requests, raising purchase orders, processing invoices, inputting and manipulating data, managing service email inboxes and providing administrative support.

You will be highly skilled in using Microsoft Office and have a commitment to delivering excellent customer service.

In return for your hard work and commitment we offer a competitive salary, training, a great pension and excellent holiday entitlement with flexible working hours.

If you think you have the ability to make an immediate impact in the role, make sound decisions and form effective relationships, this could be a great opportunity to show what you can do.

For full details about the role, please click on the Role Profile tab to apply.

On 01 November 2018, it was announced by the government that the five councils in Buckinghamshire will become a single unitary authority in April 2020.  Any changes made to the structure of local authorities in the county may affect council employees in the future.  Therefore, the five councils have agreed to restrict applications to this position to current employees of the five councils for a period of seven days from this date of posting. 

External candidates are welcome to submit their application at any point; however, if a current employee applies during this seven day period, their application will be assessed prior to the council considering applications from external candidates.

If you have any questions, please contact AVDC Recruitment at recruitment@aylesburyvaledc.gov.uk

Please note that we only consider applications made via our website.


About You

Customer focus & insight – You will ensure that our customers are the driving force behind everything that we do by having a strong commercial focus.  You will provide excellent customer service, delivering value to all our customers.

Delivering results – You will be accountable and aware of what our customers need.  At every opportunity you will look for ways to continually improve the service provided to our customers, working within financial constraints.

Maximising personal potential – You are constantly looking to develop and challenge yourself, maximising  your personal potential and that of others. You will create opportunities and act with integrity to empower yourself and others, to be the best they can be. 

Building effective relationships – You will collaborate and build valuable relationships, internally and externally, to ensure the success of AVDC, by actively listening and communicating clearly with everyone you interact with. 

Innovating and adapting to change – You are forward thinking and solution focused,  you are confident working  with others to create, develop and implement new ideas.

About Us
AVDC is at the forefront of changing the way that local authorities work in the future. We have adopted a more commercial approach where we strive to generate income streams and find more cost effective ways of operating.

Our vision is to secure the economic, social, and environmental wellbeing of the area. Our aim is to create more business opportunities, so that ultimately we can ‘give back’ to the community. We already have success in providing extra home and garden services for sale to residents under the Limecart brand, and the business support services we offer under the Incgen brand.

We pride ourselves on offering a fantastic, family friendly place to work. We promote flexible working with many opportunities for learning and development, along with an attractive benefits package. We have a state of the art head office at The Gateway, with easy access and free parking.

As an ambitious council with a strong culture based on clearly defined values, underpinned by a Commercial Behavioural Framework, we are looking for enthusiastic, commercially minded, motivated people to be part of our team.

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